Privacy Policy

Murcon Logistics Ltd Last updated: [24-05-2025]

1. Overview

At Murcon Logistics Ltd, we are committed to protecting your privacy and ensuring the confidentiality of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, email, or in person.

By using our services or accessing our website, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following types of personal information:

• - Contact Information: name, email address, phone number, physical address
• - Business Information: company name, nature of goods, delivery instructions
• - Transaction Details: payment confirmations, tax documents, customs clearance data
• - Technical Information: device type, IP address, browser type (if accessing our website)

3. How We Use Your Information

We use your personal information to:

• - Provide logistics and import services
• - Issue receipts, tax documentation, and delivery updates
• - Comply with legal and regulatory obligations (e.g. URA)
• - Communicate with you regarding your shipments or orders
• - Improve our services and user experience

We do not use your information for marketing without your consent, and we do not sell or rent your data to third parties.

4. Sharing of Information

We may share your information:

• - With relevant authorities (e.g. Uganda Revenue Authority) where required for customs clearance
• - With contracted service providers (e.g. airline handlers, accounting firms) strictly for service delivery
• - If required by law, court order, or legal process

All third parties are required to handle your data securely and in compliance with privacy laws.

5. Data Storage and Security

Your data is stored securely in both digital and physical formats. We employ:

• - Password-protected systems
• - Restricted access controls
• - Encrypted communications where applicable

Only authorised staff and contractors are permitted to access client data for operational purposes.

6. Your Rights

Under the Data Protection and Privacy Act (2019), you have the right to:

• - Access and review your personal data
• - Request correction of inaccurate data
• - Request deletion of your data (subject to legal retention requirements)
• - Withdraw consent for non-essential data use

To exercise these rights, please contact us at: privacy@murconlog.com

7. Retention of Data

We retain your information only as long as necessary to provide services, comply with regulations, and resolve any disputes. Certain records may be held longer where required by tax or customs law

8. Cookies and Website Tracking

We may use cookies or similar tools to understand how visitors interact with our site and improve performance. You can disable cookies through your browser settings.

9. Changes to This Policy

Murcon Logistics Ltd may update this Privacy Policy periodically. Changes will be posted on our website with an updated revision date. Continued use of our services after changes implies acceptance.

10. Contact Us

If you have questions or concerns about this policy or your personal data, contact: Email: privacy@murconlog.com Phone: +256 [700488754]